Support

ALL SYSTEMS OPERATIONAL
US-East (N. Virginia) · US-West (Oregon) · EU-Central | 99.98% 90-Day Uptime
24/7/365 ENTERPRISE ENGINEERING SUPPORT

Technical Support & Incident Command Center

Direct access to Tier-3 US Cloud Architects and Systems Engineers. Zero scripted chatbots—submit a technical ticket, report a production incident, or call our emergency SLA hotline.

Critical Production Bridge (P1)

< 15 Min Response SLA

For production outages, VPC connectivity drops, or Terrion Guard firewall blocks impacting live traffic.

+1 (351) 212-5703

Engineering Ticket Portal (P2–P4)

< 4 Hour Priority SLA

For API orchestration issues, RAG vector indexing tuning, connector setup, and FinOps telemetry queries.

support@terrionaisolutionsllc.com

Dedicated Slack & PagerDuty Sync

Growth Pro & Enterprise

Real-time bidirectional incident routing directly into your engineering team's Slack workspace or PagerDuty.

Configured via Workspace Console

SLA Severity Matrix

P1 < 15m response

Critical - Production Down

Total service failure, data loss, or severe security breach impacting live operations.

P2 < 2h response

High - Degraded Performance

Significant feature impairment or performance degradation affecting a large user base.

P3 < 8h response

Medium - Non-critical Bug

Configuration issues, minor bugs, or errors that do not impact primary business functions.

P4 < 24h response

Low - Feature Request

General inquiries, documentation requests, or non-urgent enhancement suggestions.

Before You Submit

  • Include Tenant ID / Workspace URL
  • Provide steps to reproduce the issue
  • Include relevant Request IDs
Never paste raw API secret keys.

Submit a Technical Support Ticket