01 Monthly SaaS Subscriptions & Bundled Nodes

Monthly subscriptions for our SaaS engines (Starter Node, Growth Pro, and individual modules) include a 7-day initial technical satisfaction guarantee. If your dedicated node fails to provision, or fails to meet documented technical specifications, you may request a full refund within 7 days of initial deployment.

After 7 days, monthly fees are non-refundable for partial billing months, especially where heavy API consumption or query quotas have been utilized. You may cancel future renewals at any time via the client portal, with access continuing until the end of the current billing cycle.

02 Annual Pre-Paid Subscriptions (20% Discount Tier)

Annual subscriptions (which include a 20% discount lock-in) offer a 7-day initial evaluation refund window under the same terms as monthly subscriptions.

If you choose to cancel your annual subscription after the 7-day evaluation period, we do not offer cash refunds for the remaining prepaid months. However, you may request a pro-rata credit conversion to be applied to other Terrion AI modules, or initiate a downgrade to a lower tier upon renewal.

03 One-Time Perpetual VPC Deployments

One-Time Perpetual Deployments include custom infrastructure-as-code (Terraform) and proprietary container delivery.

• Pre-Delivery: Full refunds are available if cancelled prior to the dispatch of container images or VPC Terraform deployment.
• Post-Delivery: Once the software and code are delivered into your environment, cash returns are not permitted. Instead, we provide dedicated remediation and engineering support to ensure the software meets acceptance tests. Refunds are only issued if the software fundamentally fails the documented acceptance criteria and cannot be remediated by our team.

04 Custom AWS Engineering, Migration & Audits

Custom Cloud Engineering, Migration, and Managed SRE services are billed on a milestone basis. You are entitled to a 100% refund on unstarted milestones if the project is cancelled before work commences.

For initial Cloud Audits (priced at $399/$499), a full refund is available if you cancel prior to the official kickoff meeting. Once engineering hours have been logged, fees are non-refundable.

05 AWS Marketplace Subscriptions & Private Offers

For subscriptions or Private Offers procured via the AWS Marketplace, all billing, cancellations, and refunds are processed directly by Amazon Web Services through your Consolidated AWS Billing account.

To request a cancellation or refund, you must initiate the action via the AWS Management Console under "Manage Subscriptions". Terrion AI will assist in syncing the entitlement status, but cannot issue direct cash refunds for AWS-invoiced amounts.

06 SLA Uptime Guarantee & Service Credit Schedule

If our platform uptime drops below your guaranteed SLA tier in any given calendar month, you are entitled to automatic service credits applied to your next invoice.

Note: SLA credits are your sole and exclusive remedy for uptime failures.

07 How to Request a Refund or Cancel

To initiate a refund or cancellation, please use one of the following methods:

• Self-Serve Portal: Navigate to your Workspace Console → Billing & Subscription → Manage Plan.
• Email: Send a request to support@terrionaisolutionsllc.com including your Order # or Workspace URL.
• Phone: Call our Billing Desk at +1 (351) 212-5703 during EST business hours.

Approved refunds are processed within 5–7 business days and returned to the original payment method (Credit Card, ACH, or AWS Marketplace account).

08 B2B Dispute Resolution & Chargeback Prevention

We are committed to resolving all billing disputes amicably. Before initiating a chargeback or bank dispute, please contact our Indianapolis billing desk directly at +1 (351) 212-5703 or email support@terrionaisolutionsllc.com.

We aim to respond to all billing inquiries within 24 business hours. Initiating an unwarranted chargeback may result in immediate suspension of your SaaS workspace.

09 Billing & Finance Contact Information

For any questions regarding invoices, W-9 forms, or payment terms, please contact our corporate finance team: