ARCHITECTURE & SLA GUARANTEES
PLATFORM RELIABILITY
Production-Grade Architecture.
Guaranteed Uptime.
Terrion AI leverages multi-AZ AWS infrastructure and self-healing Kubernetes clusters to ensure mission-critical workflows never fail. We engineer for resilience, so you can operate with absolute certainty.
Feature
Starter Node
Growth Pro
Enterprise Core
Uptime Guarantee
99.0%
99.9%
99.99%
Support Response
24 Hours
< 4 Hours
< 15 Minutes
Dedicated Architect
No
Shared
Assigned
Architectural Blueprint
High Availability
Active-active cross-region failover ensures zero single points of failure.
Scalability
Auto-scaling stateless containers dynamically adjust to workload spikes.
Observability
24/7 telemetry monitoring via Terrion Ops with sub-second log correlation.
Disaster Recovery
Hourly snapshots with RPO < 1 hour and RTO < 4 hours for critical data.
Service Credits Policy
We stand behind our SLAs. If our uptime drops below the guaranteed threshold for your tier in any given month, your account will automatically receive service credits applied to your next billing cycleβno claims process required.